Chat-Commerce
An AI-powered revolution in the digital age
The rise in digital engagement in this post-pandemic era revealed the paradigm shift in consumers’ expectations to connect with a brand in an easy, direct, instantaneous and convenient way.
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Compatible with Whatsapp, your own service or even Rich Communications Services (RCS).
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Convenient pre-installed app to access features.
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Enable product browsing and transactions within a chat interface.
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Offer a customised, branded and interactive mobile experience to your customers.
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Increase customer engagement.
Interact with customers, resolve enquiries and complete transactions all within the chat environment
By driving AI powered conversational experiences, you can now seize interactions that drive sales
to shorten response times and automate support
Operationally, manage your digital commerce channels & support from a single back-end.
By 2023, Chat-Commerce will save $11 billion, 2.5 billion staff hours and generate $112 billion in sales.
Organize and manage your orders and
payments including refund and repurchase
- Order Handling
- Refund Handling
- Order Data Analysis
Order Management Module
NLP Module
Artificial Intelligence analyses chatbot
messages/voices and respond accordingly
- AI Trainer
- Conversational AI and FAQs
Banner Management Module
Configuration Module
Manage your banners and promotions
displayed in Chatbot
Setting up your chatbot UI/UX and
straightforward interactions
- Custom Banner Build
- Banner Tracking
- Auto message settings
- Pre-defined situations
- Pre-programmed button reply settings
FAQ Module
Manage your customer’s frequently asked
questions and provide their answers
POI Management Module
Setting up your chatbot UI/UX and
straightforward interactions
- Setting FAQ (Questions & Answers)
- Setting FAQ Categories & Sub- Categories
- Auto-Completions Predictions
- Manage POI Details
- Check and Navigate POI
- POI Recommendations